Bali Bamboo Creations - Handcrafted Bamboo Furniture

Do you have a showroom in the United States?
Our showroom is in Bali, Indonesia. If you are visiting Bali we invite you to visit the village of Belega, where we are located. Because we do not have a showroom in the US, we provide multiple photos of our products on the web site. We will also send you a photo of each product in your order to ensure that it meets your needs before we ship.

What forms of payments do you take?
To make it easy to order from Bali Bamboo Creations, we accept Visa, MasterCard, American Express and PayPal. We only charge your credit card when the order is ready to ship.

This website is also secured using a thawte Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted.

Do your prices on the web site include shipping and handling?
Yes! All prices listed for our furniture include delivery to your address in the Continental United States.

Do you accept returns?
We want you to be happy with your order, and we understand that it is difficult to purchase furniture without physically viewing it. To make sure that you are satisfied with your purchase, we complete a thorough quality inspection of your furniture order before it is shipped, and we will also e-mail you photos of the furniture for your approval. If your order is defective or damaged during the shipping process, we will do our best to make sure it is quickly replaced.

Additionally, we also offer a 30-day return policy. Upon delivery of your order we allow you 30 days, if you are not satisfied, to return the product to our United States address. We will then refund your total purchase price to your credit card. (You would be responsible for shipping costs from your home to our United States address).

Do I have to worry about clearing United States Customs or import fees?
Our prices include all import fees and duties. UPS will clear customs and your order is delivered directly to your final address.

How long will my order take before it is delivered?
From receipt of your order, production time is approximately four to five weeks, with an additional six weeks for delivery from Bali to your home or office. Please visit our shipping information page, for further details

Are custom orders accepted?
Yes. Want to make the headboard higher, of the sofa a little be shorter? We welcome custom orders. All sizes listed for each product description are our standard size. Because each item is made to order it is not a problem to change the size for your specific needs. We can also modify the design of our products to suit your needs, such as using either bamboo or rattan for end-caps of the furniture, or changing the size of the product. Just let us know if you have any specific request on the order form. In most cases, there should be no additional cost. Additionally, if you have your own design, please e-mail your idea, and we can work with you to make it happen

How big are the pieces of bamboo that is used in the furniture?
The bamboo used by Bali Bamboo Creations is classified as Small (1.2 to 2 inches in diameter), Medium (2.4 to 3 inches in diameter) or Large (3.5 to 5 inches in diameter).

What is the difference between split and bamboo strips that are listed in the product descriptions?
Split bamboo are small vertical pieces of bamboo that are connected using rattan threading. Bamboo strips are larger sections of bamboo that are pieces next to each other for some of the tops and sides of the products.

Do you use metal drawer rails and how do you line the inside of drawers?
To ensure smooth movement, metal rails are used on all of the drawers. We also line all the insides of drawers with a beautiful bamboo weaving.

What about the risk that the bamboo furniture will crack in the drier climate of America?
To minimize the risk of the bamboo cracking in the drier American and European climates, we kiln oven dry all bamboo before it is handcrafted into your furniture. This process reduces the moisture content to approximately twelve percent, which is ideal for drier climates.

How do you make sure that there is no insect infestation in the Bamboo?
The kiln oven drying process that is used to minimize potential bamboo cracking also kills all bugs.

What if I scratch the furniture? How can I fix it?
A small bottle of matching touch-up stain will be sent with each order, which can be used to repair scratches.

Is your outdoor fabric waterproof?
Our outdoor fabric resists staining from rain.

Will the furniture scratch my floor?
To protect your floors, we attach a thin rubber pad to the underside of each bamboo leg.

Does your furniture come assembled?
Almost all of the bamboo furniture comes fully assembled. Products, such as beds, are shipped knockdown. (All knockdown items are noted in the product description). Assembly for these products is not difficult. An e-mail with photos showing the assembly process will be sent to help with in home assembly.

Can you provide a sample of the bamboo?
We will be happy to send you a sample swatch of stained bamboo. As bamboo is a natural product, the final furniture might vary slightly from the sample. Please note that the swatch will be delivered from Bali, and will take approximately two to three weeks for delivery.

Do your beds use a mattress and box spring or mattress only?
All of our beds include a split bamboo mattress support system, and thus are designed to work best with only a mattress. For extra thick mattresses, our Ubud bed and Raja bed have extra deep insets for the mattress. All other styles of beds can be designed as well for an extra thick mattress.

Will my bamboo furniture look just like the photos on the web site?
Due to the inherent natural variations of bamboo, there might be small differences between the product photos on the web site and your product. To insure that you are satisfied with your furniture, we will email you photos of the order for your approval before it is shipped.

Are wholesale orders available?
We are happy to work with wholesale customers for large orders. Please contact us for details.